Set up your email on Outlook, Apple Mail and your phone
The same settings work everywhere. Get them from cPanel under Email Accounts - click Connect Devices next to the mailbox and it shows the exact values for your server.
The settings
- Incoming (IMAP): your mail server, port 993, SSL/TLS
- Outgoing (SMTP): the same server, port 465 with SSL, or 587 with STARTTLS
- Username: the full email address, not just the part before the @
- Password: the mailbox password, which is not your cPanel password
- Outgoing server requires authentication: yes, with the same credentials
IMAP, not POP
IMAP keeps the mail on the server and every device shows the same mailbox - read something on your phone and it is read on your laptop. POP downloads and, by default, deletes, so mail read on the phone never reaches the desktop. Unless you have a specific reason, choose IMAP.
Webmail
You do not have to set anything up to read your mail. Go to your domain followed by /webmail and sign in with the full address and mailbox password. Useful for checking whether a problem is the mailbox or the mail client.
When it will not connect
Check webmail first. If webmail works, the mailbox and password are fine and the problem is in the client's settings.
- Wrong username. The full address, every time. This is the most common one.
- Your network blocks the port. Some office and hotel networks block 465 and 587. Try mobile data - if it works there, it is the network.
- The domain has not finished pointing here. If you only just changed nameservers, the mail server name will not resolve yet. Wait, or use the server's hostname from your welcome email in the meantime.
- Repeated failures locked your IP. A client retrying a wrong password every minute gets blocked. Tell us and we will clear it.
Sending works, receiving does not (or the reverse)
Sending and receiving use different ports and different records. If sending fails, look at SMTP and the authentication checkbox. If receiving fails, check the MX records point here.