Refund & Cancellation Policy

1. The 7-day money-back window

If you are not satisfied with a new web, WordPress, Linux, reseller or business email hosting account, tell us within 7 days of the date we provisioned it and we will refund what you paid for it. You do not have to give a reason, though it helps us if you do.

The window applies once per customer per service, and two things are deducted from the refund:

• a domain name registered as part of the order, whether it was charged for or given free with the plan. The registration fee has already gone to the registry and cannot be recovered. The domain remains yours — we will transfer it out or point it wherever you want;
• any third-party licence already issued on the account, such as a control panel, an operating system or a paid SSL certificate, for the same reason.

Everything else on the invoice, including GST, comes back to you.

2. What the window does not cover

VPS, cloud and dedicated servers are not covered. The moment one is provisioned, the memory, the cores and the disk are reserved for you alone and cannot be sold to anyone else for the term. If you are unsure whether a server suits you, ask us before you buy — we would far rather talk you into the right size than take money for the wrong one.

Domain names are not refundable at any point. We pay the registry the moment a name is registered, transferred or renewed, and that payment cannot be reversed, including where a name was registered with a spelling mistake. Check the spelling on the order page before you pay.

SSL certificates are not refundable once the certificate authority has issued the certificate. Before issuance — while validation is still outstanding — we can cancel and refund in full.

Control panel and operating system licences are not refundable once issued, for the same reason.

Accounts we terminate for a breach of clause 7 of the Terms of Service — spam, phishing, malware, illegal content, an attack launched from our network — are not refunded.

3. Renewals

We never charge you automatically. There is no standing instruction on your card, no scheduled debit, and your card details are not stored by us. A renewal happens because you paid a renewal invoice.

If you paid one by mistake — you meant to cancel, or you renewed the wrong service — tell us within 7 days and we will refund it, provided the new term has not been substantially used. Domain renewals are the exception: they reach the registry immediately and cannot be reversed.

4. Cancelling a service

Raise a ticket in the client area, or email us at info@spacebarhost.com from the address on your account, saying which service you want cancelled and whether you want it stopped immediately or at the end of the term you have paid for.

Unless you ask for it to stop sooner, a cancellation takes effect at the end of the current paid term. You keep the service until then; it simply does not renew. There is no refund of the unused part of a term outside the 7-day window in clause 1.

Take a copy of your files, databases and email before the term ends. Once a service is cancelled and the grace period has passed, the data is deleted and cannot be recovered.

Cancelling hosting does not cancel a domain name, and cancelling a domain does not cancel hosting. They are separate services on separate renewal dates. Say which you mean.

5. Payments taken in error

A duplicate payment, a payment for a service we never delivered, or a payment for an order we declined is refunded in full, in every case, as soon as we can confirm it — there is no window and no deduction.

If the gateway shows money has left your account but the order did not complete, send us the transaction reference. A payment that failed at the gateway is usually released by your bank on its own within 5 to 7 working days; if it does not come back, tell us and we will chase it with the gateway.

6. How a refund is paid

Refunds go back to the method you paid with and to no other. A card payment is reversed to that card, a UPI payment to that UPI account, a bank transfer to the account it came from. We cannot refund to a different card, a different account or a different person, and we cannot pay a refund in cash.

Once a refund is approved we submit it to the gateway within 5 to 7 working days. How long it then takes to appear is up to your bank — usually a further 3 to 7 working days, and sometimes longer on a credit card, where it may show on the following statement rather than immediately.

Where a refund is made, the GST charged on the original invoice is refunded with it and a credit note is issued against the tax invoice.

Account credit, where it has been issued to you as a service credit under clause 10 of the Terms of Service, is applied against future invoices and is not paid out as cash.

7. Chargebacks

If something has gone wrong, please talk to us first. A ticket is answered the same working day and almost everything is settled that way.

Raising a chargeback with your bank instead freezes the money for weeks and forces us to suspend the account while the case runs, which helps nobody. Where a chargeback is raised without contacting us first, we may suspend the services on the account until it is resolved.

8. How to ask for a refund

Raise a ticket in the client area, or email info@spacebarhost.com from the address on your account, with:

• the invoice or order number;
• which service the request is about;
• the reason, if you want to give one.

We acknowledge within one working day and tell you our decision within three working days. If we cannot refund something, we say why, and we point at the clause on this page that covers it.

9. Contact

This policy sits alongside our Terms of Service and Privacy Policy, and nothing in it affects your rights under the Consumer Protection Act, 2019.