Point your domain at your hosting
Your hosting account and your domain name are separate things, and they have to be introduced. That introduction is the nameserver setting, and it is changed wherever the domain was registered - not in cPanel.
1. Find your nameservers
They are in your welcome email and in the client area under the hosting service. There are usually two, and they look like ns1. and ns2. followed by a domain.
2. Change them at the registrar
If you bought the domain from us, do this in the client area: open the domain, choose Nameservers, replace both entries, save.
If the domain is registered elsewhere, log in there and look for "Nameservers", "DNS settings" or "Manage DNS". Choose the custom or third-party option and replace what is there with ours. Remove any extra entries - leaving an old nameserver in the list causes intermittent failures that are genuinely hard to diagnose, because the domain works some of the time.
3. Wait
The change usually takes effect within an hour and can take up to 24. During that window some visitors see the new server and some the old one. That is normal and not a fault.
Two things worth knowing while you wait:
- Clearing your browser cache does not help. The caching is in DNS resolvers, not in your browser.
- Check from your phone on mobile data. A different network uses different resolvers, which is the quickest way to tell whether the change is moving.
If the domain is already live somewhere
Do not change the nameservers first. Copy the site to the new server, test it, and change them last - otherwise the domain points at an empty account and the site is down while you work. There is a full checklist in our blog post on migrating without downtime.
If your email is elsewhere
Changing nameservers moves all DNS for the domain, mail included. If your mail is on Google Workspace or Microsoft 365, write down the MX records first and recreate them in cPanel's DNS editor immediately after the switch, or mail stops arriving. Send us the records and we will set them up with you.