Renewals, and what happens if a service expires
Renewal dates and invoices are in the client area under your services. Reminders go to your registered email before each one.
Renewing
Open the service in the client area, choose Renew, pick the term, and pay. Longer terms are cheaper per month. You can renew early - the new period is added to the existing expiry date, so nothing is lost.
Keep your email address current. Every reminder goes there, and the commonest cause of an unintended expiry is reminders arriving at an address nobody reads any more.
If hosting expires
The account is suspended: the site stops loading and mail stops arriving, but nothing is deleted. Pay the outstanding invoice and it comes back, usually within minutes, with all files and email intact. After an extended period the account is removed, so do not leave it indefinitely - but a few days is recoverable without drama.
If a domain expires - this one is urgent
Domains follow registry rules that nobody can waive, and the stages come quickly:
- Expired. The domain stops resolving - website down, and email stops arriving, which is often noticed first. Renewal at the normal price is still possible for a short window.
- Redemption. Around a month later. Recovery is still possible but carries a substantial registry fee that we do not set and cannot waive.
- Released. The domain goes back on sale to anyone. At this point it is gone, and if it has any value somebody else will register it within minutes.
Because of that ladder, treat a domain reminder as urgent in a way a hosting reminder is not. Where you can, renew domains for multiple years and remove the problem.
Cancelling
Raise a ticket or set the service not to renew in the client area. Take a full backup first - files, database and mailboxes - because once an account is removed we cannot get it back for you.