Use a coupon code at checkout
The coupon box is in your basket, under the order summary. Type the code and apply it - the discount appears as its own line and the total updates immediately.
How the discount is calculated
The discount is applied to the eligible items before tax, so GST is charged on the reduced amount rather than the original. That is why the tax line goes down as well as the total.
If a coupon applies to only some products, the discount is spread across just those lines. The rest of the basket is unaffected.
The discount is re-checked when the basket changes
Add or remove an item and the coupon is re-evaluated. If a code was valid only on VPS plans and you remove the VPS, the discount comes off and the total goes back up - that is correct, not a fault.
Five reasons a code is refused
- It has expired or has not started. Codes run between two dates.
- Your basket is below the minimum. Some codes require a minimum order value.
- Nothing in the basket qualifies. The code is limited to certain products or categories.
- You have used it already. Some codes are once per customer, and some are limited to a total number of uses across everyone.
- It is issued to a specific customer, and you are not signed in. A code tied to an account cannot be checked until we know who you are. Sign in and apply it again.
One code at a time
Only one coupon can be applied to an order. It does stack on top of any sale price already showing on the product, so a discounted plan plus a coupon gives you both.
Forgot to apply it?
A coupon cannot be added to an order that has already been paid. Raise a ticket before you pay, or leave the basket and come back - your items are kept.