Your first login: the client area and cPanel are two different things
After you order, you receive two sets of credentials, and they open two different places. Almost every "I cannot find it" ticket in the first week is really this.
The client area
This is your account with us. Use it for:
- Invoices, payments and renewal dates
- Ordering, upgrading or cancelling a service
- Your domains and their nameservers
- Raising and following support tickets
Your username is the email address you ordered with.
cPanel
This is the website itself. Use it for:
- Files - uploading, editing, the File Manager
- Email accounts, forwarders and aliases
- Databases and phpMyAdmin
- Installing WordPress, SSL certificates, cron jobs and DNS records
The link and credentials are in your welcome email, and there is a one-click link from the client area so you do not have to keep them to hand.
A rule of thumb
If it costs money or has a renewal date, it is in the client area. If it is part of the website, it is in cPanel.
If you cannot get in
Use the password reset on the client area - it goes to your registered address. For cPanel, reset it from the client area rather than guessing, because a wrong password three times will lock your IP out of the login for a while. If that happens, tell us and we will clear it.