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Client Area

Knowledge Base

How to do the things people ask us about most.

Getting started

Your first login: the client area and cPanel are two different things One is for billing and services, the other is for the website itself. Knowing which you want saves the most common first-week confusion. Point your domain at your hosting Change the nameservers at whoever you registered the domain with, then wait. What to expect while it propagates, and what not to panic about. Upload your website files File Manager for a one-off, SFTP for anything regular. Which folder things go in, and the two mistakes that produce a blank page.

Domains and DNS

DNS records: what each type does and which you need A, AAAA, CNAME, MX, TXT and SRV in plain language, with the ones a normal website actually uses marked. Transfer a domain to us Unlock, get the auth code, order the transfer, approve the email. What blocks a transfer, and why your site stays up throughout.

Email

Set up your email on Outlook, Apple Mail and your phone The settings to type in, why you should choose IMAP over POP, and the three things that cause "cannot connect to server". Why your email goes to spam, and how to fix it Nearly always SPF, DKIM or DMARC. How to check yours in two minutes and what order to fix them in.

WordPress

Install WordPress One click from the panel, plus the four settings worth changing in the first ten minutes. Force HTTPS and fix the missing padlock The certificate is installed but the padlock still is not there. That is mixed content, and here is how to find the exact file causing it.

Security and SSL

Install an SSL certificate The free certificate is automatic on our plans. This is what to do when it has not issued, and how to install one you bought elsewhere. Secure your hosting account Eight things, most of which take a minute each. Worth doing on the first day rather than after an incident.

Backups

Restore a website from a backup Restore files and the database separately, take a backup of the broken state first, and think about which date you actually want.

Billing and renewals

Use a coupon code at checkout Where the box is, when the discount recalculates, and the five reasons a valid-looking code is refused. Renewals, and what happens if a service expires Hosting and domains behave very differently after expiry. One is recoverable for a while; the other has a redemption fee and then it is gone.