These terms are an agreement between you and Sysfo Software Solutions Pvt Ltd, which trades as SpaceBar Hosting and operates this website at spacebarhost.com, registered at 609, 6th Floor, Millennium Place, Lucknow, Uttar Pradesh, 110008, India. In them, “we” and “us” mean that company and “you” means the person or organisation buying the service.
Placing an order, paying an invoice or using any service you have bought from us means you accept these terms. If you are agreeing on behalf of a company, you confirm you are entitled to do so.
Money matters — what is refundable, what is not, and how to cancel — are set out separately in our Refund & Cancellation Policy, which forms part of these terms. How we handle your information is set out in our Privacy Policy.
1. Who you are contracting with
We sell web hosting, WordPress hosting, reseller hosting, business email, cloud hosting, VPS and dedicated servers, domain registration, SSL certificates, control-panel and operating-system licences, and the support that goes with them. Some of these we run on our own infrastructure; others, notably domain names and SSL certificates, we supply as a reseller of the registry or certificate authority that actually issues them, and those bodies impose their own rules, which are noted where they apply.
2. Your account
You must give us accurate details when you sign up and keep them current. We use the email address on your account for invoices, renewal reminders, maintenance notices and anything urgent about your service, so an address you do not read is a problem you will feel.
You are responsible for everything done through your account and for keeping your client-area password and your control-panel password to yourself. Tell us straight away if you think either has been exposed. We may ask you to verify your identity before we make a significant change, such as a domain transfer or a change of registered email.
3. Ordering and set-up
An order becomes a contract when we accept it and provision the service, not when you place it. We may decline an order — for example where a payment cannot be verified, where the details given do not check out, or where the intended use would breach clause 7 — and if we do, we refund anything you have paid for it in full.
Hosting accounts are normally set up the same working day, and we send the control-panel login, the nameservers and the connection details to your registered email as soon as the account is live. A domain registration depends on the name still being available at the registry at the moment the order is processed. An SSL certificate depends on the certificate authority completing its own validation checks, which are outside our control.
Migration of an existing site, its databases and its email is included at no charge on hosting plans, and we schedule the switch so that visitors do not see downtime. We cannot guarantee a migration where the current host withholds access or uses software we cannot read.
4. Prices, tax and payment
Prices are shown on the site in Indian Rupees and that is the currency you are charged in. Where the site displays another currency it is a conversion shown for convenience only, at an indicative rate; the amount taken will be the rupee figure, and your bank may apply its own rate and charges on top.
Prices exclude GST unless stated otherwise. GST is added at the rate in force on the invoice date. If you want your GSTIN on the invoice, give it to us before you pay — a tax invoice cannot always be reissued afterwards.
Payment is taken through a payment gateway. Your card or bank details are entered on the gateway's own page and are never seen or stored by us; we keep only a reference to the transaction. Services are provisioned once the gateway confirms the payment has been received.
We may change our prices. A change never affects a term you have already paid for; it applies from your next renewal, and the renewal amount is always stated in the reminder before you pay it.
5. Term, renewal and expiry
Every service is sold for a fixed term — monthly, quarterly, annually or longer, as shown at the time of the order.
We do not charge you automatically. There is no standing instruction on your card and no scheduled debit. Before a service is due to expire we contact you with the renewal amount, and the service keeps running while you decide. It renews when you pay the renewal invoice, and not before.
If a service is not renewed it expires. After expiry we allow a grace period of seven days during which the service is suspended but intact and can be restored by paying the renewal. After that the account and its data may be deleted, and once deleted they cannot be recovered. Take your own copy of anything you need before your service expires.
Domain names follow the registry's own timetable, not ours, and the redemption fees a registry charges to recover a lapsed domain are considerably higher than a renewal. See clause 6.
6. Domain names
When you register a domain through us, you are the registrant and the registration is governed by the rules of the registry for that extension and, for most extensions, by ICANN policy. Those rules sit above these terms, and we have to apply them.
In particular: the registrant details you give must be accurate and must be kept accurate, and a registry can suspend a domain over details it finds to be false. A change of registrant contact, and a transfer to another registrar, may lock the domain against transfer for 60 days. Renewal, expiry, redemption and deletion run to the registry's schedule. A domain registration fee is paid to the registry when the name is registered and is not refundable.
Registering a name does not mean you are entitled to use it. You are responsible for making sure the name does not infringe somebody's trade mark, and disputes are decided under the registry's dispute policy (UDRP or INDRP as applicable), not by us.
7. Acceptable use
You may not use a service we provide, or let anyone else use it, to:
- break Indian law, or the law of the place the content is aimed at;
- send unsolicited bulk email, or run a mailing list without proof that recipients opted in;
- host phishing pages, malware, exploit kits, botnet controllers or stolen data;
- publish material that infringes copyright, trade marks or another person's rights;
- publish obscene material, material involving minors, or anything prohibited by the Information Technology Act and the rules under it;
- attack, scan or attempt to gain unauthorised access to any system, ours or anybody else's;
- run anything that knowingly destabilises the server or degrades the service of others.
You are responsible for what your users and your customers put on your service. If you resell our hosting, you are responsible for enforcing terms at least as strict as these against your own customers.
We do not monitor what you host, and we do not read your files or your email as a matter of course. We do act on a credible complaint, a court order or a lawful direction from an authority, and we may then be required to remove content or disclose information without telling you first.
8. Fair use of shared resources
On shared and reseller hosting, many accounts run on one server. Where a plan describes storage or bandwidth as unmetered, that means we do not charge per gigabyte for the normal operation of a website — it does not mean a single account may consume a server. We apply CPU, memory, process and input/output limits per account, and we may ask you to move to a VPS or a dedicated server if your use consistently exceeds what shared hosting can carry.
Shared hosting is for website content. Using it primarily as a backup target, a file archive, a media drop or a mirror is not within these terms.
9. Backups
We back up every plan — shared hosting daily and the higher plans hourly — and you can restore a backup yourself from the control panel. We keep these backups for our own operational purposes and we do our best to make them available to you.
They are not a substitute for your own copy. Keep your own backups of anything you cannot afford to lose. We do not accept liability for lost data where a backup is unavailable, incomplete or cannot be restored.
10. Availability and the uptime credit
We commit to 99.9% availability of the network and the server your service runs on, measured over a calendar month. Excluded from that measurement are: maintenance we announce in advance; emergency maintenance needed to keep the platform secure; a fault in your own application, scripts, database queries or configuration; a suspension under clause 12; and events outside our reasonable control, including upstream network failure, power failure, denial-of-service attacks, natural events and acts of government.
If we fall short in a month, you are credited for the affected period. The credit is 5% of that month's fee for the affected service for each full 1% below 99.9%, up to a maximum of 50% of that month's fee. Credits are applied against your next renewal and are not paid out in cash.
To claim, raise a ticket in the client area within 14 days of the end of the month concerned, stating the dates and times you were affected. This credit is your sole remedy for a failure to meet the availability commitment.
11. Support
Support is provided through tickets raised in the client area, which is where it is answered by the people who run the servers. Support covers the service we provide: the server, the control panel, the network and anything that has gone wrong with them. It does not extend to writing, fixing or optimising your website, your application or your code, though we will tell you what we can see when a problem is at that level.
12. Suspension and termination
We may suspend a service, with notice where circumstances allow and without it where they do not, if:
- an invoice is unpaid after the grace period in clause 5;
- the service is being used in breach of clause 7;
- the service has been compromised and is harming others, for example by sending spam or serving malware;
- we are directed to by a court or an authority with the power to direct us.
Where a suspension is for something you can put right, we tell you what it is and give you a reasonable opportunity to fix it. Where a breach is serious — phishing, malware, child sexual abuse material, or an attack launched from our network — we suspend first and ask afterwards, and we may terminate without refund.
You may cancel at any time as set out in the Refund & Cancellation Policy. We may terminate a service for convenience by giving you 30 days' notice and refunding the unused part of the term you have paid for.
After termination for any reason, your data may be deleted 30 days later. Ask us before then if you need a copy.
13. Third-party software and licences
Control panels, operating systems, SSL certificates and similar items are licensed to you by their vendors on the vendors' own terms, and your use of them is subject to those terms as well as these. Where a vendor changes its licensing or its price, we pass that on at your next renewal and tell you before you pay. Where a vendor withdraws a product, we help you move to an alternative but we cannot continue to supply what we can no longer license.
14. Your content and your data
Everything you upload stays yours. You grant us only the permission we need to store it, transmit it, back it up and display it in order to run the service you have bought — nothing more. We do not use your content for any other purpose and we do not sell it.
You confirm you have the right to hold and publish everything you put on our servers, and you agree to cover us for any claim brought by someone else about what you have hosted.
15. Liability
We provide the service with reasonable skill and care. We do not promise that it will be uninterrupted or error-free beyond the commitment in clause 10, and the remedy in that clause is the remedy for downtime.
We are not liable for loss of profit, loss of business, loss of goodwill, loss of anticipated savings, or for indirect or consequential loss of any kind. We are not liable for loss or corruption of data except as set out in clause 9. Our total liability to you for any claim, or series of connected claims, is limited to the amount you paid us for the affected service in the twelve months before the claim arose.
Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, for fraud, or any right you have as a consumer under the Consumer Protection Act, 2019.
16. Changes to these terms
We may change these terms. The current version is always the one on this page, with the date it was last changed at the top. Where a change materially affects what you have bought, we tell you by email at least 30 days beforehand, and it takes effect for you at your next renewal. If you do not accept it, you may cancel before that renewal and pay nothing further.
17. Governing law
These terms are governed by the law of India. The courts at Lucknow have exclusive jurisdiction, except that nothing here takes away a right you have to bring a consumer complaint where the law allows you to bring it.
If any clause turns out to be unenforceable, the rest stays in force. A delay in enforcing a term is not a waiver of it.
18. How to reach us
Raise a ticket in the client area for anything to do with a live service — it reaches the people who can act on it fastest. For anything about these terms, write to us: